Reference

medantoto Privacy Policy for Your Account Data

Our Privacy Policy explains what account details we collect, why we use them and how you can ask about them before opening an account.

Account dataCookie choicesAccess requestsIndonesia scope

Browse Our Lobby Read FAQ

How DANA And QRIS Records Fit

medantoto Service availability depends on jurisdiction. Users are responsible for checking local law before access.

This Privacy Policy applies to data created when you open, verify or use an account with us. We may record your name, contact details, login events, device information, support messages and payment references needed to match a deposit or withdrawal request. DANA, OVO, GoPay and QRIS

1
may return transaction status or reference details, while bank transfer and virtual account records help us reconcile your account activity. We use these records to operate access, check unusual account behaviour, answer privacy requests and meet applicable legal duties. Access or eligibility depends on local law,
2
and this policy does not change those requirements. If you are in Semarang or elsewhere in Indonesia, you can request clarification through the account support route before sharing additional documents. We keep collection focused on the stated purpose and explain material policy changes on the relevant
3
account page.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY HELP

Where To Ask About Privacy

You can raise a Privacy Policy question without describing your entire account history.

Account support route Use the support link beside your account controls to ask about stored details, a Privacy Policy request or the identity check needed before we disclose account data.

Payment record query For a DANA, OVO, GoPay or QRIS reference, include the payment date and receipt code. We use those details to locate the relevant account record without requesting unrelated data.

Login access request If you cannot reach the account area, contact support from the login screen and state that your request concerns privacy. We will explain the next verification step before discussing personal records.

DATA PRACTICES

How Cookies And Account Data Work

We separate account data from ordinary browsing signals where practical, then use each category only for the stated purpose.

Collection purpose

We collect details during account creation, phone verification, login and support contact so we can provide access, respond to your request and connect a payment status with the correct account.

Cookie controls

Cookies can preserve a login session and selected site settings. On your phone or desktop browser, you can adjust browser controls, although removing necessary cookies may interrupt account access.

Account protection

Phone verification and login events help us check that an account request comes from its owner. We may pause a data response until the account step is completed.

Payment references

DANA, OVO, GoPay, QRIS, bank transfer and virtual account references help us trace transaction status. We do not need unrelated wallet content to answer a privacy request.

Retention requests

We retain records only for operational, security or legal purposes that apply to the account. Ask us about a specific record, and we will explain the available retention or removal path.

Policy changes

When this Privacy Policy changes materially, we place the updated wording near the relevant account access point. Check the policy page before continuing if a change affects your data choices.

Privacy Policy Questions Before Access

These Privacy Policy answers address the account steps Indonesian customers ask about most often. They cover the data connected with login, cookies, wallets and support, so you can decide what to share before opening or using an account where local law permits.

It covers account details, phone verification, login and device events, cookies, support messages and payment references from DANA, OVO, GoPay, QRIS, bank transfer and virtual account activity.

Phone verification helps us connect an access request with the account owner and reduce mistaken disclosure. We may require this account step before answering a request about personal records.

Yes. Use the account support route, identify the email or phone linked to your account and request an access response. We may ask for verification before releasing account-specific details.

Send the correction request through support and identify the exact field, such as a contact detail or payment reference. We will explain the verification step and any limits required by local law.

Yes. The policy covers payment references and status details received for DANA and QRIS, as well as OVO, GoPay, bank transfer and virtual account activity linked to your account.

Cookies may keep a session active and remember selected settings on your mobile browser. You can change browser controls, but removing necessary cookies may require you to sign in again.

You can submit a removal request through support. We first verify the account and then explain which records can be removed, which must be retained and how local law affects the response.

medantoto Privacy Policy for Your Account Data

Where To Ask About Privacy

How Cookies And Account Data Work

Collection purpose

Cookie controls

Account protection

Payment references

Retention requests

Policy changes

Privacy Policy Questions Before Access

01 What does the medantoto Privacy Policy cover?

02 Why does medantoto need phone verification?

03 Can I ask what data medantoto holds about me?

04 How do I request a correction to my account data?

05 Does the Privacy Policy cover DANA and QRIS receipts?

06 How are cookies handled on my mobile phone?

07 Can I ask for account data to be removed?

Related Pages